Help and Info
Orders and Transactions
You are welcome 24 hours a day, 7 days a week, and 365 days a year here at the official Jeff Dunham Webstore! After your shopping experience and once you submit your order, your credit card is authorized but not charged until the point of shipping. You will see the charge on your next bank statement. Do not be alarmed if the statement reads “I KEEL YOU, Inc.” No harm will come to you. I KEEL YOU, Inc. is Jeff Dunham’s company.
For your protection, we use only the latest server authentication and data encryption technology to ensure that you’re as safe and secure as reasonably possible when purchasing on JeffDunham.com.
We are required to charge sales tax on orders shipped within certain states, including, but not limited to, California.
Items Sold At Jeff’s Shows
Some of the items available online are also available at his shows. There are no guarantees as to which items may, or may not be available at a live performance — or vice versa.
As long as your order has not been processed , we will be more than happy to cancel your order or a part of an order. Simply call or email Customer Service with your request. If your order has been processed, you will have to wait until you receive the order, then follow our Exchanges and Returns policy.
I KEEL YOU INC.
I Keel You, Inc. is Jeff Dunham’s merchandising arm and distributor for many of the Jeff Dunham products found on the site and on tour, not including the following products:
- CDs and DVDs (Amazon.com)
- Wine (DunhamCellars.com)
- Etched iPODS (Coveroo.com)
- Moleskine Notebooks (JournalEngraver.com)
Shipping and Delivery Information
Typically, merchandise will ship within 2 business days of receipt via the shipping method of your choice.
We’re not responsible for non-receipt of orders once we ship them out, including, but not limited to, from the failure by any third party delivery company to deliver an order or by your failure to properly submit an accurate and complete shipping address during the signup procedure.
You will receive an order confirmation by email that will provide a summary of your order, including the items purchased, billing, payment, and shipping information. Please check your SPAM folder if you do not see the confirmation in your Inbox. Upon shipping, you will receive another email confirming the shipment along with tracking information.
SHIPPING INFORMATION AND OPTIONS – U.S.
Orders ship from Chatsworth, CA. Our current order processing time is approximately 1-2 business days for in-stock merchandise. Business days are defined as Monday through Friday and exclude U.S. Holidays.
Orders with ship-to addresses within the U.S. will be shipped via UPS or USPS* dependent on options available at the time of your order.
* Orders going to PO Boxes, Military, and APOs must be shipped with USPS.
* Orders with ship-to addresses to Alaska, Hawaii, and U.S. territories may incur additional time in transit.
Next Day Air: 1 business day in transit
2nd Day Air: Up to 2 business days in transit
Ground: 1 – 5 business days in transit
Priority: 2-4 business days in transit
First Class & Parcel Post: 1 – 7 business days in transit
Our shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to.
NOTE: Oversized items may be subject to additional shipping/ fees.
TRACK YOUR ORDER
If you sign up for an account at checkout (not guest checkout), click “My Account ” and sign in to see order history. You can browse your order history and track the status of any orders. Tracking is real-time and will show information provided by the carrier. If you feel there is an unusual delay, please feel free to contact customer service for further assistance.
SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.
Our international customers are very important to us. We are proud to be serving fans worldwide.
International orders will be shipped via US Postal Service (USPS) or United Parcel Service (UPS), your choice. If USPS is selected, USPS will get it to the destination country and hand over to your local carrier. International Priority Air Mail delivery times average 4-10 business days once shipped (please allow up to 2 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 3-4 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.
The customer is responsible for all shipping charges for any international orders that are refused upon delivery.
International Shipping Duties and Taxes
Most orders shipping via USPS Priority or First Class International do not incur any import fees, duties &/or taxes as they are delivered by your local carrier….NO GUARANTEE
UPS always charges import fees, duties &/or taxes on all international shipments. We do not have any control over this.
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes.
Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
First Class Mail is non-insured, nor trackable. If you use this shipping method, the postal service is not obligated to scan your package, enabling tracking information, which will not allow for us to know whether or not the package is in transit
*Returns and Exchanges
I Keel You Inc. will accept any unwashed/unworn merchandise items (as determined by us in our sole discretion) for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States).
Shipping and handling charges are non-refundable with the exception of manufacturer’s defects or damaged items, including, but not limited to, any shipping and handling costs to return the merchandise item(s) to us.
Items must be returned in the original manufacturer’s packaging.
Items returned with disturbed packaging, damage due to transit, or if the item was put to use are subject to a 5% reduction on the purchase price.
* If your item is received damaged or broken, please contact I Keel You by email or phone for further instructions.
Shipping and handling charges are non-refundable with the exception of manufacturer’s defects or damaged items, including, but not limited to, any shipping and handling costs to return the merchandise item(s) to us. Your refund will be credited to the original payment source. If the original source is unavailable, we will either issue a store credit or issue a check as we determine in our sole discretion. Please send all exchanges and returns to the following address, along with a copy of the original packing slip and instructions concerning exchanges and returns:
|Mailing Address Only – No Walk-ins|
|I Keel You, Inc.|
|9327 Deering Ave.
Chatsworth, CA 91311
Once received, refunds or exchanges are handled ASAP. Please allow up to 7 business days for your refund amount to reflect onto your account.
Note: For your protection, we prefer that your returns and exchanges be shipped with some form of tracking.
Please click here to sign up for email alerts on new products.
We truly appreciate having you as a Jeff Dunham fan, however, we do not review, consider or otherwise accept any unsolicited ideas or other materials, including but not limited to ideas for jokes or new characters. We thank you for your support, and look forward to having you at an upcoming show!